"""
Guest reports an error code on the panel; verify status and create engineering ticket.

ROLES: user (guest with panel error), assistant (concierge)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  { "name": "get_panel_status", "description": "Get panel status including error codes.", "parameters": {"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"}},"required":["room_number"]}, "strict": true },
  { "name": "create_engineering_ticket", "description": "Create engineering ticket for panel faults.", "parameters": {"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"category":{"type":"string"},"priority":{"type":"string","enum":["low","medium","high","urgent"]},"note":{"type":"string"}},"required":["room_number","category","priority"]}, "strict": true }
]
```
"""

system:
Oceanside Tech Hotel (hotel_id: oth_san_diego)
Address: 9 Harbor Dr, San Diego, CA 92101
Timezone: America/Los_Angeles

Panel Policy:
- Error codes require engineering ticket
- Engineering hours: 07:00–22:00; urgent response for cooling faults
Amenities: Marina walk 06:00–22:00
Accessibility: High‑contrast panels
Sustainability: Energy set‑back when unoccupied

user:
My panel in 143 shows E21. Can you take a look?

assistant channel=analysis:
Check status; if error present, create engineering ticket with high priority.

assistant channel=commentary to=tool.get_panel_status:
{"room_number":"143"}

tool.get_panel_status channel=commentary to=assistant:
{"room_number":"143","locked":false,"error_code":"E21"}

assistant channel=commentary to=tool.create_engineering_ticket:
{"room_number":"143","category":"HVAC panel error E21","priority":"high","note":"Guest reports E21; panel unlocked"}

tool.create_engineering_ticket channel=commentary to=assistant:
{"ticket_id":"ENG-HVAC-143-5527","eta_minutes":35}

assistant channel=final:
I’ve created engineering ticket ENG-HVAC-143-5527 for room 143 (ETA about 35 minutes). We’ll resolve the E21 panel error promptly.

user:
Thanks—the marina walk looks inviting later.

assistant channel=analysis:
Small talk referencing system.

assistant channel=final:
It’s open 06:00–22:00—nice for a stroll.

user:
Can you comp tonight if it takes too long?

assistant channel=analysis:
Comp decisions outside system; attention flag.

assistant channel=final:
[ATTENTION] I can check on compensation policies regarding delays.

