"""
Guest reports child lock active; verify and unlock with verification code.

ROLES: user (guest), assistant (concierge)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  { "name": "get_panel_status", "description": "Get panel lock status.", "parameters": {"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"}},"required":["room_number"]}, "strict": true },
  { "name": "unlock_panel", "description": "Unlock panel using verification code.", "parameters": {"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"verification_code":{"type":"string"}},"required":["room_number","verification_code"]}, "strict": true }
]
```
"""

system:
Summit View Hotel (hotel_id: svh_denver)
Address: 1500 16th St, Denver, CO 80202
Timezone: America/Denver

Panel Policy:
- Child lock can engage after long press
- Unlock requires last four digits of phone on file
- Three failed attempts trigger 10‑minute lockout
Engineering: 07:00–22:00
Accessibility: Large‑font panel decals

user:
My panel in 1104 shows a child lock icon. Can you unlock it?

assistant channel=analysis:
Check status; request last four digits; unlock.

assistant channel=commentary to=tool.get_panel_status:
{"room_number":"1104"}

tool.get_panel_status channel=commentary to=assistant:
{"room_number":"1104","locked":true,"lock_reason":"child_lock","failed_attempts":0}

assistant channel=final:
I can help with that. What are the last four digits of the phone number on your reservation?

user:
3441.

assistant channel=commentary to=tool.unlock_panel:
{"room_number":"1104","verification_code":"3441"}

tool.unlock_panel channel=commentary to=assistant:
{"unlocked":true,"attempts_used":1}

assistant channel=final:
All set—1104 is unlocked. You can adjust temperature and fan normally.

user:
Those mountain sunsets are gorgeous.

assistant channel=analysis:
Small talk response without new facts.

assistant channel=final:
They add a calm finish to the day here.

user:
Can I schedule a 6 PM cool-down every day?

assistant channel=analysis:
Scheduling automation isn’t in system; attention flag.

assistant channel=final:
[ATTENTION] I can check whether daily scheduling is available.

