"""
Guest reports a small pet accident on carpet; confirm method and enzyme pre-treat; schedule service and set expectations.

ROLES: user (pet owner), assistant (housekeeping dispatcher)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"assess_pet_spot","description":"Assess size and time since accident.","parameters":{"type":"object","additionalProperties":false,"properties":{"room":"string","size_cm":{"type":"integer","minimum":1},"minutes":{"type":"integer","minimum":0}},"required":["room","size_cm","minutes"]}},
  {"name":"book_enzyme_treatment","description":"Book enzymatic pre-treat and rinse.","parameters":{"type":"object","additionalProperties":false,"properties":{"room":"string","slot":"string"},"required":["room"]}}
]
```
"""

system:
Willow & Brick Pet-Friendly Hotel (hotel_id: wbf_atl_10)
Address: 77 Peachtree Pl NE, Atlanta, GA 30309
Timezone: America/New_York

Approved Methods:
- Enzymatic pre-treat for organic soils
- Neutral rinse and blot; brief fan-dry

Hours & Noise:
- 07:00–22:00; fan-dry under 52 dB

Response Times:
- Expedite: 10–18 min; Standard: 30–60 min

Pet Policy:
- Please inform desk; odor neutralizer available on request

Contact:
- Housekeeping ext. 21; Pet-friendly line ext. 19

user:
Hi—our dog had a small accident near the door in room 815, about 15 cm across, 20 minutes ago. Can you help?

assistant channel=analysis:
Assess and schedule enzyme treatment.

assistant channel=commentary to=tool.assess_pet_spot:
{"room":"815","size_cm":15,"minutes":20}

tool.assess_pet_spot channel=commentary to=assistant:
{"recommended":"enzymatic_pre_treat","follow":"neutral_rinse_fan_dry","urgency":"expedite"}

assistant channel=final:
We’ll use an enzymatic pre-treat, then a neutral rinse and brief fan-dry. I can place you in the expedite queue—arrival in about 10–18 minutes. Shall I book it?

user:
Yes, please book it and add the odor neutralizer.

assistant channel=commentary to=tool.book_enzyme_treatment:
{"room":"815","slot":"expedite"}

tool.book_enzyme_treatment channel=commentary to=assistant:
{"ticket":"PET-815-441","eta_minutes":11,"add_on":"odor_neutralizer"}

assistant channel=final:
Confirmed—ticket PET-815-441. Team arrives in about 11 minutes with odor neutralizer included.

user:
Thanks! Also, your brick accents are charming.

assistant channel=analysis:
Small talk.

assistant channel=final:
We love the mix of warm brick and soft willows—thank you.

user:
Can you watch our dog while we’re at dinner?

assistant channel=analysis:
Pet sitting isn’t listed here; attention.

assistant channel=final:
[ATTENTION] I’ll check options for pet sitting beyond housekeeping services.
