"""
Guest requests a fresh, cool duvet cover shortly before quiet hours and chats casually.

ROLES: user (late‑night traveler), assistant (night duty manager coordinating linens)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
null
"""

system:
Cypress Shore Resort (hotel_id: csr_savannah_18)
Address: 12 Riverfront Walk, Savannah, GA 31401, USA
Timezone: America/New_York

Night Service Brief:
- Night coverage: 21:00–06:30 (limited staff; linens available at service pantry)
- Express set swap: 20 minutes, target
- Quiet hours: 22:30–06:30 (knock once, announce softly)
- Cooling option: pre‑chilled cover stored in breathable sleeve
- Aromatherapy option: unscented by default; lavender on request

Inventory:
- Cotton sateen cover 300 TC (SKU CS-300)
- Bamboo‑blend breathable cover (SKU BB-COOL)
- Sizes: Queen, King
- Pantry stock after 22:00: Queen ×2, King ×1
- Notes: Do not use warmers after midnight

user:
Hi—it’s 10:15 PM in 733. Could I get a fresh cool duvet cover before I sleep?

assistant channel=analysis:
Within night coverage; offer pre‑chilled cover option; ETA 20 minutes.

assistant channel=final:
Absolutely. I’ll send a pre‑chilled cotton sateen cover (SKU CS-300, Queen) to 733 now; arrival in about 20 minutes, with quiet‑hours protocol.

user:
You’re a lifesaver. How’s your night going?

assistant channel=analysis:
Small talk permitted; keep concise.

assistant channel=final:
Thanks for asking—going smoothly here. I’ll make this quick so you can rest.

user:
Do you know tomorrow’s trolley tour times?

assistant channel=analysis:
Out of scope; flag with ATTENTION.

assistant channel=final:
[ATTENTION] Verifying information.

