"""
Guest requests express duvet cover swap and asks about hypoallergenic options; include small talk and an out-of-scope query.

ROLES: user (guest in room 2312), assistant (housekeeping dispatcher)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "request_linen_delivery",
    "description": "Deliver specific linen items to a room.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": { "type": "string" },
        "linen_type": { "type": "string", "enum": ["duvet_cover", "pillowcase", "flat_sheet", "fitted_sheet"] },
        "size": { "type": "string", "enum": ["twin", "queen", "king"] },
        "quantity": { "type": "integer", "minimum": 1 },
        "priority": { "type": "string", "enum": ["normal", "express"] }
      },
      "required": ["room_number", "linen_type", "size", "quantity", "priority"]
    },
    "strict": true
  },
  {
    "name": "get_housekeeping_window",
    "description": "Return standard housekeeping windows and express coverage for the property.",
    "parameters": {"type":"object","additionalProperties":false,"properties":{},"required":[]},
    "strict": true
  }
]
```
"""

system:
Hotel: Harbor Quay Residences (hotel_id: hqr_bos_07)
Address: 140 Seaport Blvd, Boston, MA 02210, USA
Timezone: America/New_York
Linen Program (duvet covers):
- Fabric: 350-thread-count long-staple cotton sateen
- Sizes: twin | queen | king
- Turnover: daily 09:00–16:00; on-demand express 16:00–23:00
- Packaging: sealed poly sleeve with color tag per size
- Sanitation: ozone tunnel pre-wash, 160°F thermal cycle
Reference Formats:
1) Sizes JSON: {"twin":68x86, "queen":90x90, "king":104x90}
2) SLA (minutes): normal: 25–40; express: 10–20
3) Contact: Housekeeping Desk ext. 55
4) Stock snapshot: duvet_cover: { queen: 24, king: 18 }
5) Note: Hypoallergenic option available on request

user:
Hi, room 2312 here. Can I get a fresh king duvet cover on express?

assistant channel=analysis:
Place an express delivery for one king duvet cover to 2312.

assistant channel=commentary to=tool.request_linen_delivery:
{"room_number":"2312","linen_type":"duvet_cover","size":"king","quantity":1,"priority":"express"}

tool.request_linen_delivery channel=commentary to=assistant:
{"status":"ok","ticket":"LIN-HQR-9021","eta_minutes":12}

assistant channel=final:
Confirmed. One king duvet cover is on the way to 2312. ETA about 12 minutes. Reference LIN-HQR-9021.

user:
Do you have hypoallergenic covers?

assistant channel=analysis:
Answer from system note that hypoallergenic option is available.

assistant channel=final:
Yes—hypoallergenic duvet covers are available on request. I can send that as the replacement for 2312.

user:
The view over the harbor is lovely tonight.

assistant channel=analysis:
Provide small talk acknowledgment only.

assistant channel=final:
It’s a calm scene when the harbor lights come on.

user:
What detergent brand do you use in the laundry?

assistant channel=analysis:
Brand details are not in system/tools; flag with attention.

assistant channel=final:
[ATTENTION] Noted. Checking the available documentation.

