"""
Spa room asks for lotion‑infused facial tissues and confirmation of availability and timing; includes quick chitchat.

ROLES: user (spa attendant), assistant (amenities coordinator)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
null
"""

system:
Serenity Onyx Hotel & Spa (hotel_id: soh_austin_08)
Address: 44 Trinity St, Austin, TX 78701, USA
Timezone: America/Chicago

Tissue Catalog:
- Lotion‑infused 3‑ply cube (SKU TIS-L3)
- Standard 2‑ply cube (SKU TIS-2C)
- Travel mini soft packs (SKU TIS-MINI)
- Allergy‑flag profile supported: defaults to fragrance‑free line
- Storage: Spa storeroom shelf B2; Housekeeping cage bin 4

Operations:
- Spa service window: 08:00–21:00
- Delivery to treatment rooms 1–6 via service corridor
- Express staging: 5 minutes if stock in spa storeroom
- Limit: 4 cubes per treatment room restock
- Contact: Spa desk ext. 41

user:
Hello, could I get two lotion‑infused tissue cubes to Treatment Room 3?

assistant channel=analysis:
Use SKU TIS-L3; delivery via service corridor; express staging.

assistant channel=final:
Yes—I’ll send two lotion‑infused 3‑ply tissue cubes (SKU TIS-L3) to Treatment Room 3 via the service corridor. They’ll be there in about 5 minutes.

user:
You’re fast today!

assistant channel=analysis:
Chitchat—polite acknowledgment.

assistant channel=final:
Thank you—happy to keep you stocked and on schedule.

user:
Also, do you know tonight’s live music lineup on 6th Street?

assistant channel=analysis:
Out of scope; use ATTENTION.

assistant channel=final:
[ATTENTION] Analyzing the situation.

