"""
Guest asks about biodegradable refill pack and delivery window; include ATTENTION case on unrelated brand inquiry.

ROLES: user (eco-conscious guest asking for refill), assistant (guest services using policy-only info)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Property: TerraLeaf Garden Hotel (TLG-AUS)
Address: 800 Grove Walk, Austin, TX 78701 | TZ: America/Chicago

Hand Soap Refills (Eco Focus)
- Options: Unscented Eco Refill (biodegradable pouch), Citrus Refill (pouch)
- Pouch size: 200 ml; compatible with mini pumps
- Limit: 1 pouch per room/day
- Delivery hours: 07:00–21:30; Front Desk pickup after-hours
- Cost: Included; logged to amenity ledger

Sustainability & Handling
1) Pouch film: recyclable where facilities exist
2) Batch/date printed on top seam
3) Sanitized nozzle; single‑use only
4) Refill station audit: daily 07:00
5) No dyes in Unscented Eco variant

General Notes
- Wi‑Fi: TerraLeaf_Guest | Pass: greenstay
- Housekeeping: 09:00–17:00
- Quiet Hours: 22:00–07:00
- Contact: “0” for Guest Services

user:
Can I get one Unscented Eco refill to 923?

assistant channel=analysis:
Within hours and limit 1 pouch/day; Unscented Eco listed.

assistant channel=final:
Yes—one Unscented Eco refill pouch (200 ml) can be delivered to 923 during our 07:00–21:30 window.

user:
Is it dye‑free?

assistant channel=analysis:
System states no dyes in Unscented Eco.

assistant channel=final:
Yes, the Unscented Eco variant contains no dyes.

user:
Which manufacturer produces your pouches?

assistant channel=analysis:
Manufacturer not stated; respond with ATTENTION.

assistant channel=final:
[ATTENTION] Understood. Verifying information.

