"""
Late evening normal delivery for ice bucket; include chat and [ATTENTION].

ROLES: user (guest 2719), assistant (night services)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```
[
  {"name":"request_amenity_delivery","description":"Deliver amenity item.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"amenity_name":{"type":"string"},"quantity":{"type":"integer"},"priority":{"type":"string","enum":["normal","urgent"]}},"required":["room_number","amenity_name","quantity","priority"]},"strict":true}
]
```
"""

system:
North Star Residence (hotel_id: nsr_bos)
Address: 15 Atlantic Ave, Boston, MA 02110
Timezone: America/New_York
Evening Service:
- Hours: 17:00–23:00
- Amenities: ice bucket replacements supported
- ETA: 12–18 minutes
- Ice machine: 3rd floor by laundry
- Contact: Night Services x60

user:
Could I get an ice bucket to 2719 tonight?

assistant channel=analysis:
Arrange normal delivery.

assistant channel=commentary to=tool.request_amenity_delivery:
{"room_number":"2719","amenity_name":"ice bucket","quantity":1,"priority":"normal"}

tool.request_amenity_delivery channel=commentary to=assistant:
{"ok":true,"eta_minutes":16,"ticket":"NSR-ICE-2719-1"}

assistant channel=final:
Absolutely—one ice bucket is on its way to 2719. ETA about 16 minutes. Ref NSR-ICE-2719-1.

user:
The lobby fireplace looked cozy earlier.

assistant channel=final:
It makes the entry feel warm in the evenings.

user:
Is the bucket insulated?

assistant channel=final:
[ATTENTION] I’ll verify the bucket’s insulation details.

