"""
Guest requests two buckets of ice; includes small talk and a service-hours question.

ROLES: user (guest in room 1528 requesting two buckets of ice), assistant (guest services arranging ice delivery and quoting hours/SLA)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```
[
  {
    "name": "request_amenity_delivery",
    "description": "Create a fulfillment for an amenity delivery to a room.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": {"type": "string"},
        "amenity_name": {"type": "string"},
        "quantity": {"type": "integer", "minimum": 1},
        "priority": {"type": "string", "enum": ["normal", "urgent"]},
        "note": {"type": "string"}
      },
      "required": ["room_number", "amenity_name", "quantity", "priority"]
    },
    "strict": true
  }
]
```
"""

system:
Hotel: Cobalt Exchange — North Tower
Room: 1528 (Premier Corner King)
Ice service: Scooped ice in insulated bucket; bagged ice on request; typical limit 2 buckets per run
Service hours: Normal 07:00–23:00; Urgent 23:00–01:00
SLA floors 15–18: normal 12–18 minutes
Dispatch: NT-15 service galley; use S2 elevator; knock & announce
Extensions: 0 Front; 7810 Services; 7811 HK

user:
Could I get two buckets of ice to 1528?

assistant channel=analysis:
Place normal-priority delivery for 2 ice buckets to room 1528, note scooped ice.

assistant channel=commentary to=tool.request_amenity_delivery:
{"room_number":"1528","amenity_name":"ice (bucket)","quantity":2,"priority":"normal","note":"Scooped ice; from NT-15 galley"}

tool.request_amenity_delivery channel=commentary to=assistant:
{"request_id":"ICE-1528-2201","eta_minutes":14}

assistant channel=final:
Done—two buckets of scooped ice are scheduled for room 1528 with an ETA of about 14 minutes.

user:
Thanks! Big views up here.

assistant channel=final:
They are—corner rooms tend to get the widest angles.

user:
What hours do you run ice service?

assistant channel=final:
Ice runs 07:00–23:00 for normal service, with urgent coverage 23:00–01:00.

user:
Is the ice filtered through a specific brand?

assistant channel=final:
[ATTENTION] Reviewing available resources.

