"""
Guest needs ice for an injury pack; asks SLA and casual chitchat.

ROLES: user (guest in room 709 requesting one bucket), assistant (services arranging delivery and quoting floor SLA)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```
[
  {
    "name": "request_amenity_delivery",
    "description": "Amenity delivery",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": {"type": "string"},
        "amenity_name": {"type": "string"},
        "quantity": {"type": "integer", "minimum": 1},
        "priority": {"type": "string", "enum": ["normal", "urgent"]},
        "note": {"type": "string"}
      },
      "required": ["room_number", "amenity_name", "quantity", "priority"]
    },
    "strict": true
  }
]
```
"""

system:
Hotel: Beacon Row — Library Tower
Room: 709 (Superior Twin)
Ice: One bucket standard; can include zipper bag on request
Hours: 06:30–22:30 normal; 22:30–00:15 urgent
SLA floors 7–10: 10–16 minutes
Dispatch: LT-7 pantry; S1 after 22:00
Extensions: 0; 7870; 7871

user:
Could I get one bucket of ice to 709?

assistant channel=analysis:
Place a normal delivery for one bucket to room 709; note zipper bag if applicable not requested.

assistant channel=commentary to=tool.request_amenity_delivery:
{"room_number":"709","amenity_name":"ice (bucket)","quantity":1,"priority":"normal"}

tool.request_amenity_delivery channel=commentary to=assistant:
{"request_id":"ICE-709-2210","eta_minutes":12}

assistant channel=final:
Done—one bucket of ice is scheduled for room 709 with an ETA of about 12 minutes.

user:
Thanks—hope your shift’s going well.

assistant channel=final:
Appreciate it—it’s going smoothly.

user:
What’s the usual timeframe for 7–10?

assistant channel=final:
For floors 7–10, normal deliveries are about 10–16 minutes.

user:
Do you know the freezer brand?

assistant channel=final:
[ATTENTION] Reviewing available resources.

