"""
Guest asks for higher memory foam pillow for reading and sleep.
Provide high-loft model, protector, and delivery timing.

ROLES: user (guest wanting higher loft), assistant (sleep concierge managing pillow heights)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"check_loft","description":"Check high-loft memory foam models.","parameters":{"type":"object","properties":{"size":{"type":"string","enum":["standard","queen","king"]},"loft_cm":{"type":"integer"}},"required":["size"]},"strict":true},
  {"name":"deliver_loft","description":"Deliver selected high-loft model with protector.","parameters":{"type":"object","properties":{"room":{"type":"string"},"model":{"type":"string"},"protector":{"type":"boolean"}},"required":["room","model"]},"strict":true}
]
```
"""

system:
Hotel: Alpine Serenity Chalet (hotel_id: asc_zrh_16)
Address: Bahnhofstrasse 88, 3920 Zermatt, Switzerland
Timezone: Europe/Zurich

Loft Options:
- Memory foam high-loft 14 cm (standard/queen)
- Hybrid foam with cooling channels 12–13 cm
- Adjustable layer system (+2 cm inserts)
- Washable knit covers; protector available
- Quiet headboard reading light alignment service

Ops:
- Delivery loop 12–15 minutes to Levels 4–9
- RFID-tracked inventory
- Sanitized and sealed per item
- Turndown alignment upon request
- No extra charge

user:
Room 612—do you have a higher memory foam pillow for reading, queen size?

assistant channel=analysis:
Check 14 cm queen model; deliver with protector.

assistant channel=commentary to=tool.check_loft:
{"size":"queen","loft_cm":14}

tool.check_loft channel=commentary to=assistant:
{"available":true,"models":["mf_highloft_14cm_queen"],"adjust_layers":["+2cm_insert"],"protector_available":true}

assistant channel=commentary to=tool.deliver_loft:
{"room":"612","model":"mf_highloft_14cm_queen","protector":true}

tool.deliver_loft channel=commentary to=assistant:
{"sent":true,"eta_minutes":13,"runner":"Elena","items":["mf_highloft_14cm_queen","protector"],"sealed":true}

assistant channel=final:
Yes—our 14 cm high‑loft queen memory foam is available. Elena will arrive in about 13 minutes with a protector and sealed packaging.

user:
Can you add the +2 cm insert later if needed?

assistant channel=analysis:
Answer from system Loft Options adjustable layer system.

assistant channel=final:
Absolutely—the adjustable layer system includes a +2 cm insert we can add on request.

user:
Is the Gornergrat train running late tonight?

assistant channel=analysis:
Out of scope; use ATTENTION.

assistant channel=final:
[ATTENTION] Verifying information.

