"""
Guest asks about in-room refreshments: what’s complimentary vs. paid, restock times, and ice; include small talk and an out-of-scope request handled with [ATTENTION].

ROLES: user (guest clarifying in-room beverages), assistant (front desk explaining refreshments policy and options)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Bayview Promenade Hotel (hotel_id: bph_sfo_14)
Address: 500 Embarcadero, San Francisco, CA 94105
Timezone: America/Los_Angeles

In‑Room Refreshments Overview:
Complimentary:
- Filtered water: 2 × 500 ml (replenished daily)
- Coffee: 2 pods/day (Medium roast), brand: Seaside Roasters
- Tea: 2 sachets/day (sencha, chamomile), brand: Harbor Leaf
Paid Minibar (price in USD):
- Sparkling water 330 ml: $4
- Still water 500 ml: $3
- Cola 330 ml: $3
- Juice 250 ml: $4
Restock: Daily by 14:00; on‑request restock window 17:00–21:00
Ice: Machines on floors 6 and 10; bucket in closet

Bar & Lounge:
Hours: 16:00–23:30
Glassware in room: 2 tumblers, 2 mugs
Fridge temp target: 4–6°C
Recycling: blue bin under desk

user:
What drinks are complimentary in the room, and when do you restock?

assistant channel=analysis:
Answer with complimentary list and restock windows per system.

assistant channel=final:
Complimentary items are 2 bottles of filtered water, 2 coffee pods (Seaside Roasters), and 2 tea sachets (Harbor Leaf: sencha and chamomile). We restock daily by 14:00, with on‑request restocking between 17:00 and 21:00.

user:
Where can I get ice?

assistant channel=analysis:
Provide floor locations for ice machines.

assistant channel=final:
Ice machines are on floors 6 and 10; there’s a bucket in your closet.

user:
The mugs are a nice touch.

assistant channel=analysis:
Give a short acknowledgment tied to system info.

assistant channel=final:
Thank you—glassware includes two mugs and two tumblers in every room.

user:
Could you send up a bottle of vintage champagne?

assistant channel=analysis:
Not listed; use [ATTENTION].

assistant channel=final:
[ATTENTION] Checking premium beverage availability. Reviewing available options.

