"""
Guest reports low-battery indicator on safe; verify status, advise, and include chit-chat plus an out-of-scope request.

ROLES: user (guest concerned about safe battery), assistant (front desk coordinating checks and resets)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"verify_safe_status","description":"Verify current status of the in-room safe.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"}},"required":["room_number"]},"strict":true},
  {"name":"dispatch_engineering","description":"Dispatch engineering if maintenance is required.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"issue_code":{"type":"string"},"priority":{"type":"string","enum":["normal","high"]}},"required":["room_number","issue_code","priority"]},"strict":true}
]
```
"""

system:
Hotel: Grand Mariner (hotel_id: gm_bal)
Address: 701 E Pratt St, Baltimore, MD
Safe Info:
- Model: SafeGuard S450
- PIN: 4–6 digits; lockout 5 minutes after 3 failed attempts
- Battery: Low indicator triggers proactive battery swap by engineering
Support Hours:
- Front Desk 24/7; Engineering 07:00–22:00
Fees: No charge for battery replacement or resets
Note: Harbor-view lounge opens at 17:00

user:
My safe in 1410 says low battery. Is it okay to use?

assistant channel=analysis:
Verify status; if low battery, dispatch engineering normal priority.

assistant channel=commentary to=tool.verify_safe_status:
{"room_number":"1410"}

tool.verify_safe_status channel=commentary to=assistant:
{"status":"locked","error_code":"low_battery"}

assistant channel=commentary to=tool.dispatch_engineering:
{"room_number":"1410","issue_code":"low_battery","priority":"normal"}

tool.dispatch_engineering channel=commentary to=assistant:
{"ticket":"GM-ENG-1410-LB","eta_minutes":40}

assistant channel=final:
It’s safe to use briefly, but I’ve scheduled a battery swap (GM-ENG-1410-LB) with an ETA of about 40 minutes.

user:
Thanks—lounge opens at five, right?

assistant channel=final:
Yes, the harbor-view lounge opens at 17:00.

user:
Can you email me the safe’s access logs?

assistant channel=final:
[ATTENTION] Reviewing options not covered by our current resources.

