"""
Guest requests alcohol-free shaving set during evening turndown; verify and schedule evening delivery.

ROLES: user (guest preferring alcohol-free set), assistant (evening turndown coordinator)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "check_grooming_products",
    "description": "Check availability of specialized grooming and shaving products.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "product_type": { "type": "string", "enum": ["shaving_gel", "shaving_cream", "aftershave", "complete_kit"] },
        "skin_type": { "type": "string", "enum": ["sensitive", "normal", "dry", "oily", "combination"] },
        "brand_preference": { "type": "string", "enum": ["luxury", "organic", "hypoallergenic", "standard", "any"] }
      },
      "required": ["product_type", "skin_type"]
    },
    "strict": true
  },
  {
    "name": "deliver_grooming_amenities",
    "description": "Deliver selected grooming products to guest room.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": { "type": "string" },
        "products": { "type": "array", "items": { "type": "string" } },
        "delivery_window": { "type": "string", "enum": ["immediate", "within_hour", "evening_service"] },
        "include_instructions": { "type": "boolean" }
      },
      "required": ["room_number", "products", "delivery_window"]
    },
    "strict": true
  }
]
```
"""

system:
Hotel: Bayfront Executive Hotel Vancouver (hotel_id: beh_yvr_10)
Address: 555 Burrard St, Vancouver, BC V7X 1M8, Canada
Timezone: America/Vancouver

Evening Amenity Options:
- Alcohol-free gel and balm available during turndown
- Sensitive and normal skin variants
- Delivery windows: immediate or evening_service (19:00–21:30)
- Policy: complimentary swap for sensitivity on first request
- Contact: Evening Services ext 19

Product Specs:
- Gel: glycerin + aloe base
- Balm: chamomile + vitamin E
- Sizes: 100 ml gel, 60 ml balm
- Packaging: sealed amenity pouches
- Instruction card on request

user:
Hi, could I get an alcohol-free gel and balm delivered during turndown? Room 2118.

assistant channel=analysis:
Check shaving_gel sensitive; schedule evening_service delivery with instruction card.

assistant channel=commentary to=tool.check_grooming_products:
{"product_type":"shaving_gel","skin_type":"sensitive","brand_preference":"any"}

tool.check_grooming_products channel=commentary to=assistant:
{"available":true,"recommended_products":["AlcoholFree_Gel_100ml","ChamomileE_Balm_60ml"],"evening_ok":true}

assistant channel=analysis:
Schedule evening_service delivery to 2118 with instructions.

assistant channel=commentary to=tool.deliver_grooming_amenities:
{"room_number":"2118","products":["AlcoholFree_Gel_100ml","ChamomileE_Balm_60ml"],"delivery_window":"evening_service","include_instructions":true}

tool.deliver_grooming_amenities channel=commentary to=assistant:
{"delivery_scheduled":true,"arrival_window":"19:00–21:30","instructions":"turndown_instruction_card"}

assistant channel=final:
Certainly—we’ll place an alcohol-free gel and balm during turndown to 2118 with an instruction card. Your window is 19:00–21:30.

user:
Is the first sensitivity swap complimentary?

assistant channel=analysis:
Answer from system policy.

assistant channel=final:
Yes—the first sensitivity-related swap is complimentary.

user:
Thanks! Great skyline views.

assistant channel=analysis:
Chit-chat.

assistant channel=final:
They’re fantastic—enjoy your evening.

user:
Do you have recommendations for a sushi spot?

assistant channel=analysis:
Beyond system scope; attention flag.

assistant channel=final:
[ATTENTION] I can look up nearby sushi options and share suggestions.
