"""
Guest reports toaster maintenance issue; coordinate maintenance, provide alternative options, include small talk, and one background acknowledgment.

ROLES: user (guest reporting toaster maintenance issue), assistant (guest services coordinating maintenance)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "check_appliance_availability",
    "description": "Check availability of portable kitchen appliances for loan.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "appliance_type": { "type": "string", "enum": ["toaster", "hot_plate", "rice_cooker"] }
      },
      "required": ["appliance_type"]
    },
    "strict": true
  },
  {
    "name": "report_appliance_issue",
    "description": "Report malfunctioning appliance for maintenance.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": { "type": "string" },
        "appliance_type": { "type": "string" },
        "issue_description": { "type": "string" }
      },
      "required": ["room_number", "appliance_type", "issue_description"]
    },
    "strict": true
  }
]
```
"""

system:
Residence: Garden Court Suites (hotel_id: gc_sfo_21)
Address: 600 Pine Street, San Francisco, CA 94108
Timezone: America/Los_Angeles

Kitchenette Policy:
- Portable toaster loan available on request
- Safety: Use on the countertop only; keep 6 inches clearance
- Supply: Limited units; first-come, first-served
- Models: Dualit Mini Classic (2-slice), Cuisinart Compact (4-slice)
- Loan duration: Up to 24 hours per request
- Maintenance: Regular inspection and cleaning protocols

Lobby Feature:
- Morning bakery cart with fresh sourdough slices and croissants
- Gluten-free bread options available upon request
- Organic butter and artisanal jams from local suppliers

Room Service:
- Continental breakfast available 6:00 AM - 11:00 AM
- Special dietary accommodations: vegan, gluten-free, keto-friendly
- Fresh fruit platters and yogurt parfaits

Local Attractions:
- Ferry Building Marketplace (0.3 miles) - artisanal food vendors
- Union Square (0.4 miles) - shopping and dining district
- Chinatown (0.6 miles) - authentic Asian cuisine and markets

Hotel Amenities:
- 24-hour fitness center with cardio equipment
- Business center with printing and scanning services
- Concierge desk for local recommendations and reservations

Maintenance:
- Appliance issues reported to engineering department
- Replacement units available for malfunctioning equipment
- Safety inspection required for all returned appliances
- Regular maintenance schedule for all loaned appliances

user:
Hi, I'm in room 567 and the toaster you delivered yesterday seems to be making a strange noise. It's like a clicking sound when it's heating up.

assistant channel=analysis:
Guest in room 567 is reporting a toaster making clicking noises during heating. Need to report this maintenance issue and check for replacement availability.

assistant channel=commentary to=tool.report_appliance_issue:
{"room_number":"567","appliance_type":"toaster","issue_description":"Clicking noise during heating cycle"}

tool.report_appliance_issue channel=commentary to=assistant:
{"reported":true,"maintenance_ticket":"MT-2024-002","replacement_authorized":true,"inspection_required":true}

assistant channel=analysis:
Issue reported and replacement authorized. Check if replacement toaster is available.

assistant channel=commentary to=tool.check_appliance_availability:
{"appliance_type":"toaster"}

tool.check_appliance_availability channel=commentary to=assistant:
{"available":true,"models":["Dualit_Mini_Classic","Cuisinart_Compact"],"notes":"loan_only_countertop_use"}

assistant channel=final:
I've reported the clicking noise issue to our maintenance team and authorized a replacement. The faulty toaster will be collected for inspection, and I can deliver a replacement to room 567. Would you like me to arrange the replacement delivery?

user:
Yes, please! I really need a working toaster for my breakfast tomorrow morning.

assistant channel=analysis:
Guest confirms they want the replacement toaster for breakfast tomorrow morning.

assistant channel=final:
Perfect! I'll arrange the replacement delivery right away. The maintenance team will collect the faulty toaster and inspect it to prevent similar issues. Your replacement toaster will be ready for tomorrow's breakfast. The continental breakfast is also available from 6:00 AM to 11:00 AM if you need additional options.

user:
That's great! I'm really looking forward to having fresh toast. The continental breakfast sounds good too.

assistant channel=analysis:
Guest is making small talk about looking forward to fresh toast and expressing interest in the continental breakfast.

assistant channel=final:
That's wonderful! Fresh toast is such a great way to start the day. Our continental breakfast includes fresh fruit platters, yogurt parfaits, and special dietary accommodations. The replacement toaster will give you even more breakfast flexibility in your room.

user:
Do you know what might be causing the clicking noise? I'm curious about what went wrong.

assistant channel=analysis:
Guest is asking about the technical cause of the clicking noise, which goes beyond our system knowledge of basic maintenance procedures.

assistant channel=final:
[ATTENTION] I'll look into the technical details of the clicking noise issue. Reviewing available resources.

user:
Actually, I don't need to know the technical details. I'm just glad you're taking care of it quickly.

assistant channel=analysis:
Guest is expressing satisfaction with the quick response to the maintenance issue.

assistant channel=final:
You're very welcome! We take appliance maintenance seriously to ensure all our guests have a great experience. The replacement toaster will be delivered shortly, and the faulty unit will be thoroughly inspected by our engineering team. If you need anything else during your stay, just let us know!