"""
Guest asks if reception can exchange currency and requests alternatives.

ROLES: user (guest needing small amount of cash), assistant (receptionist clarifying policy and providing nearby bank info availability)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Reception Quick Facts
- Desk: Lobby front desk (Zone A)
- Hours: 24/7 coverage
- Currency exchange: Not available at reception
- Alternatives: Nearby bank information can be provided on request
- Extras on counter: City maps (EN/ES), luggage labels, RFID key sleeves, sanitizer
- Queue: Overhead ticket number display
- Printers: Laser (invoices), thermal (labels)
- Payment terminals: Contactless enabled

user:
Can you exchange euros to dollars at the desk?

assistant channel=analysis:
Answer from system facts; offer the bank info option stated.

assistant channel=final:
We don’t exchange currency at reception, but we can provide nearby bank information on request.

user:
Any fee for that info?

assistant channel=analysis:
System does not list any fee; only say what is in system.

assistant channel=final:
The system lists nearby bank information as available on request.

assistant channel=analysis:
Add an out‑of‑scope request to trigger the flag.

user:
Could you convert €600 for me right now?

assistant channel=final:
[ATTENTION] The request exceeds reception capabilities noted here. Reviewing available resources.

