"""
Guest inquires about accessibility support and asks for assistance.

ROLES: user (guest with mobility considerations), assistant (spa host arranging assistance and clarifying access details)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"schedule_assistance","description":"Arrange staff assistance at sauna entry for the requested time.","parameters":{"type":"object","additionalProperties":false,"properties":{"hotel_id":{"type":"string"},"time":{"type":"string","format":"date-time"}},"required":["hotel_id","time"]},"strict":true}
]
```
"""

system:
Hotel: Copper Canyon Lodge (hotel_id: ccl_phx_05)
Address: 700 Desert Sky Rd, Phoenix, AZ 85004, USA
Timezone: America/Phoenix
Sauna Access: Ramp to wellness level; 85 cm doorway; grab bar at lower bench
Seating: Lower bench height 44 cm; transfer stool available on request
Hours: 10:00–22:00; quiet period 14:00–16:00
Capacity: 2 guests; 20-minute sessions
Cooldown: Cooling corridor fans; accessible shower with hand sprayer
Assistance: On-call staff for entry/exit support; request 10 minutes in advance
Emergency: Push-to-alert button; security radio Channel 3

user:
Could someone help me at 18:10 to get in and settled?

assistant channel=analysis:
Schedule assistance 10 minutes before the session time as per policy.

assistant channel=commentary to=tool.schedule_assistance:
{"hotel_id":"ccl_phx_05","time":"2025-08-29T18:10:00"}

tool.schedule_assistance channel=commentary to=assistant:
{"scheduled":true,"ref":"ASSIST-1810"}

assistant channel=final:
We’ll be there at 18:10 to assist (ref ASSIST-1810).

user:
Is the doorway wide enough for my chair?

assistant channel=analysis:
Answer from system access measurements.

assistant channel=final:
Yes—the doorway is 85 cm wide.

user:
The cooling corridor sounds nice.

assistant channel=analysis:
Add a small, friendly remark.

assistant channel=final:
The fans make the transition out of the heat gentler.

user:
Do you partner with any specific mobility equipment brands?

assistant channel=analysis:
Partnership brands aren’t listed; use the attention flag.

assistant channel=final:
[ATTENTION] Understood. Checking available options.

