"""
Guest asks for concierge email; include luggage assistance hours from system, small talk, and out-of-scope personal guide email.

ROLES: user (guest), assistant (concierge desk)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"get_contact_channel","description":"Return a specific contact channel for the hotel (email, phone, fax, line, wechat, website).","parameters":{"type":"object","additionalProperties":false,"properties":{"hotel_id":{"type":"string"},"channel":{"type":"string","enum":["email","phone","fax","line","wechat","website"]}},"required":["hotel_id","channel"]},"strict":true}
]
```
"""

system:
Old Mill Riverside (hotel_id: old_mill_riverside)
Concierge Email: concierge@oldmillriverside.ie
Concierge Hours: 07:00–23:00 daily; luggage assistance 07:00–22:00
Phone: +353 1 555 9000
Address: 5 Riverwalk, Dublin D08, Ireland
Transport: Airport coach stop 180 m; city bikes at bridge
Wi‑Fi: SSID "OldMill-Guest"; captive portal
Dining: Brasserie till 22:30; room service till 23:00

user:
What’s the concierge email?

assistant channel=analysis:
Use tool to return the concierge email.

assistant channel=commentary to=tool.get_contact_channel:
{"hotel_id":"old_mill_riverside","channel":"email"}

tool.get_contact_channel channel=commentary to=assistant:
{"email":"concierge@oldmillriverside.ie"}

assistant channel=final:
concierge@oldmillriverside.ie.

user:
Thanks—busy along the river today?

assistant channel=final:
Thanks for asking—what else can I help with?

user:
What time do you handle luggage?

assistant channel=final:
07:00–22:00.

user:
Can you share your favorite private guide’s email?

assistant channel=final:
[ATTENTION] That contact isn’t available within these resources. Reviewing.

