"""
Guest asks if event promos are announced on LINE; provide handle and hours; include out-of-scope request about promo conversion rate.

ROLES: user (guest), assistant (marketing concierge)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"get_contact_channel","description":"Return a specific contact channel for the hotel (email, phone, fax, line, wechat, website).","parameters":{"type":"object","additionalProperties":false,"properties":{"hotel_id":{"type":"string"},"channel":{"type":"string","enum":["email","phone","fax","line","wechat","website"]}},"required":["hotel_id","channel"]},"strict":true}
]
```
"""

system:
Pine Lantern Chalet (hotel_id: pine_lantern)
Contacts: LINE @pinelantern | Email hello@pinelantern.ch | Phone +41 22 555 3002 | Web https://pinelantern.ch
LINE usage: We announce spa deals and seasonal menus; Hours 07:00–21:00 CET; typical reply 5–15 min
Other info: Alpine spa 2F; Fondue evenings Wed–Sun; Heated bike storage.

user:
Do you announce promos on LINE?

assistant channel=analysis:
Answer from system LINE usage.

assistant channel=final:
Yes—we post spa deals and seasonal menus on LINE during 07:00–21:00 CET.

user:
What’s your exact LINE handle?

assistant channel=commentary to=tool.get_contact_channel:
{"hotel_id":"pine_lantern","channel":"line"}

tool.get_contact_channel channel=commentary to=assistant:
{"line":"@pinelantern"}

assistant channel=final:
Please add us at @pinelantern.

user:
By the way, the fondue night was perfect.

assistant channel=analysis:
Small talk; acknowledge event.

assistant channel=final:
Wonderful to hear—fondue evenings run Wednesday through Sunday.

user:
What’s your average promo conversion rate from LINE last month?

assistant channel=analysis:
Out of scope—no conversion metrics provided.

assistant channel=final:
[ATTENTION] Conversion metrics aren’t available within the provided resources.

