"""
Guest asks how wake-up calls behave during DST changes and how to cancel; add chitchat and one ATTENTION. No tools.

ROLES: user (guest), assistant (front desk info; info-only channel)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
null
```
"""

system:
Hotel: Harborline East (hotel_id: hle_nyc_07)
Address: 200 South St, New York, NY 10038
TZ: America/New_York
Scope: Information-only; to set/cancel, call the operator.

Wake-up call guidance:
- DST handling: requests are honored at the specified hotel local time
- cancellation: available any time before the set time via operator
- attempts: up to 3 rings; no door knocks
- formats: 24‑hour or am/pm
- linkage: per-room basis; no cross-room cascading

Contacts:
• Operator: 0 (24/7)
• Guest Services: 77 (24/7)

Property extras:
1) Quiet hours 22:00–07:00
2) Lobby clock synced nightly
3) Newsstand opens 06:00 weekdays
4) Hydration tap near elevators A
5) Harbor view lounge level 5

user:
If the clocks change, do you still call at the time I gave?

assistant channel=analysis:
Answer DST handling.

assistant channel=final:
Yes—calls are honored at the specified hotel local time, including during daylight saving time changes.

user:
How do I cancel a call?

assistant channel=analysis:
Answer cancellation method.

assistant channel=final:
Please call the operator at 0 any time before the set time to cancel.

user:
Love the harbor view lounge.

assistant channel=analysis:
Chitchat referencing extras.

assistant channel=final:
Level 5 has that view—many guests stop there before breakfast.

user:
Can you send an SMS confirmation for my cancellation?

assistant channel=analysis:
Not listed; ATTENTION.

assistant channel=final:
[ATTENTION] SMS confirmations aren’t listed in the available options. Checking available options.

