Rating,Company,Industry,Temkin Customer Service Ratings (TCSR),Company TCSR vs Industry TCSR
1,USAA,Insurance Carrier,67%,21
2,Edward Jones,Investment Firm,65%,16
3,Courtyard by Marriott,Hotel Chain,64%,13
3,Sam's Club,Retailer,64%,10
5,Lowe's,Retailer,63%,10
5,Kohl's,Retailer,63%,10
5,Marriott,Hotel Chain,63%,11
8,Hyatt,Hotel Chain,62%,11
8,BJs Wholesale Club,Retailer,62%,9
8,Costco,Retailer,62%,9
11,Walgreens,Retailer,61%,7
11,Vanguard,Investment Firm,61%,11
13,Southwest Airlines,Airline,59%,17
13,Old Navy,Retailer,59%,6
13,Hilton,Hotel Chain,59%,7
16,Regions,Bank,57%,10
16,Hampton Inn,Hotel Chain,57%,4
17,Charles Schwab,Investment Firm,59%,5
18,Target,Retailer,56%,2
18,Rite Aid,Retailer,56%,2
20,Discover,Credit Card Issuer,55%,16
20,A credit union,Bank,55%,8
20,Fidelity Investments,Investment Firm,55%,5
20,American Express,Credit Card Issuer,55%,16
20,JCPenney,Retailer,55%,1
25,Macy's,Retailer,54%,1
25,Barnes Noble,Retailer,54%,0
27,eBay,Retailer,53%,-1
27,JetBlue Airlines,Airline,53%,10
27,State Farm,Insurance Carrier,53%,6
30,USAA,Bank,52%,5
31,Liberty Mutual,Insurance Carrier,51%,5
31,Wal-Mart,Retailer,51%,-2
31,Best Western,Hotel Chain,51%,0
34,Sears,Retailer,50%,-3
34,Staples,Retailer,50%,-3
34,American Family,Insurance Carrier,50%,4
34,Holiday Inn Express,Hotel Chain,50%,-1
34,A credit union,Investment Firm,50%,0
34,CVS,Retailer,50%,-4
34,MetLife,Insurance Carrier,50%,3
41,Apple,Computer Maker,49%,11
40,Target,Retailer,53%,-4
41,Home Depot,Retailer,49%,-4
41,Borders,Retailer,49%,-5
44,TD Ameritrade,Investment Firm,48%,-1
44,ING Direct,Investment Firm,48%,-2
46,Toys 'R' Us,Retailer,47%,-6
46,Charles Schwab,Investment Firm,47%,-3
46,Nationwide,Insurance Carrier,47%,0
46,TD Bank,Bank,47%,-1
46,Comfort Inn,Hotel Chain,47%,-5
51,TracFone,Wireless Carrier,46%,8
51,Office Depot,Retailer,46%,-7
51,Best Buy,Retailer,46%,-7
51,Progressive,Insurance Carrier,46%,-1
55,SunTrust Bank,Bank,45%,-2
55,Wells Fargo Advisors,Investment Firm,45%,-5
55,Holiday Inn,Hotel Chain,45%,-7
55,Medicare,Health Plan,45%,12
55,Days Inn,Hotel Chain,45%,-7
60,AAA,Insurance Carrier,44%,-2
60,Sony,Computer Maker,44%,5
60,GEICO,Insurance Carrier,44%,-3
63,Cox,Internet Service Provider,43%,14
63,Kaiser Permanente,Health Plan,43%,10
63,Citziens,Bank,43%,-5
66,The Hartford,Insurance Carrier,42%,-4
66,United Airlines,Airline,42%,0
66,Chase,Bank,42%,-5
66,21st Century,Insurance Carrier,42%,-5
70,Continental Airlines,Airline,41%,-1
70,Allstate,Insurance Carrier,41%,-6
70,Sprint,Wireless Carrier,41%,2
70,Wells Fargo/Wachovia Bank,Bank,41%,-7
70,Travelers,Insurance Carrier,41%,-6
75,Kmart,Retailer,40%,-13
75,Bank of America,Bank,40%,-7
75,Chase,Credit Card Issuer,40%,1
75,PNC,Bank,40%,-7
75,ING Direct,Bank,40%,-7
80,E*TRADE,Investment Firm,39%,-10
80,Fifth Third,Bank,39%,-8
80,T-Mobile,Wireless Carrier,39%,1
80,Dell,Computer Maker,39%,1
80,Bright House,TV Service Provider,39%,13
80,Verizon Wireless,Wireless Carrier,39%,0
86,Capital One,Bank,38%,-9
86,AT&T,TV Service Provider,38%,13
86,Optimum (iO) Cablevision,TV Service Provider,38%,12
86,Hewlett-Packard,Computer Maker,38%,-1
90,AT&T,Wireless Carrier,37%,-1
90,United Healthcare,Health Plan,37%,4
92,Acer,Computer Maker,36%,-2
92,Wells Fargo,Credit Card Issuer,36%,-3
94,Road Runner,Internet Service Provider,35%,6
94,US Bancorp,Bank,35%,-13
96,eMachines,Computer Maker,34%,-4
96,Compaq,Computer Maker,34%,-4
96,Bank of America,Credit Card Issuer,34%,-5
96,AT&T,Internet Service Provider,34%,4
100,Humana,Health Plan,33%,0
100,American Airlines,Airline,33%,-10
100,DirecTV,TV Service Provider,33%,7
100,Citibank,Bank,33%,-15
104,Merrill Lynch,Investment Firm,32%,-18
104,Cox Communication,TV Service Provider,32%,7
106,Farmers',Insurance Carrier,31%,-15
106,Qwest,Internet Service Provider,31%,2
106,Citigroup,Credit Card Issuer,31%,-8
106,RadioShack,Retailer,31%,-22
110,Toshiba,Computer Maker,30%,-8
110,Capital One,Credit Card Issuer,30%,-9
112,Verizon,Internet Service Provider,29%,0
112,AOL,Internet Service Provider,29%,0
112,Delta/Northwest Airlines,Airline,29%,-14
112,Medicaid,Health Plan,29%,-4
116,Cablevision,Internet Service Provider,28%,-1
117,Time Warner Cable,TV Service Provider,27%,2
118,Gateway,Computer Maker,25%,-13
118,HSBC,Bank,25%,-22
118,Aetna,Health Plan,25%,-8
121,Dish Network/Echostar,TV Service Provider,24%,-2
121,Blue Shield of California,Health Plan,24%,-9
123,Anthem (BCBS),Health Plan,23%,-10
124,CIGNA,Health Plan,21%,-12
125,HSBC,Credit Card Issuer,20%,-19
126,Charter Communications,Internet Service Provider,19%,-10
127,Comcast,Internet Service Provider,18%,-11
128,Charter Communications,TV Service Provider,26%,-10
129,Comcast,TV Service Provider,12%,-13

--------------------------------------------------------------------------------

{"context":{"version":3,"page_title":"2012 Temkin Ratings ? Temkin Customer Service Ratings","page_url":"http://www.temkinratings.com/temkin-ratings/temkin-customer-service-ratings/","entities":[],"literals":[],"content_hierarchy":[{"level":1,"heading":{"text":"","element":{"root":0,"nodes":[{"tag":"","start":0,"end":0,"attrs":{}}],"node2children":[[]]}},"content_before":[{"text":"2011 Temkin Customer Service Ratings Contact Us About Temkin Web Experience Ratings Temkin Customer Service Ratings Temkin Trust Ratings Temkin Forgiveness Ratings Temkin Loyalty Ratings Temkin Experience Ratings Purchase Data Home","element":{"root":0,"nodes":[{"tag":"","start":0,"end":231,"attrs":{}}],"node2children":[[]]}}],"content_after":[{"text":"Download Full List Calculating the Temkin Customer Service Ratings The Temkin Customer Service Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers how satisfied they are with their recent customer service experiences on a 7-point scale from (1) very dissatisfied to (7) very satisfied. We take the percentage of consumers that gave a rating of 6 or 7 and subtract the percentage that gave a rating of 1, 2, or 3. This results in a ?net satisfaction? rating for each of the three elements. For more information, see the?Temkin Customer Service Ratings Overview. Temkin Experience Ratings Temkin Loyalty Ratings Temkin Forgiveness Ratings Temkin Trust Ratings Temkin Customer Service Ratings Temkin Web Experience Ratings","element":{"root":0,"nodes":[{"tag":"","start":0,"end":770,"attrs":{}}],"node2children":[[]]}}]}]},"links":[[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]],[[],[],[],[],[]]]}