Troubleshooting Guide

Cannot Log In

• Verify you are using the correct email address (check for typos).
• Reset your password using the Forgot password? link.
• Clear your browser cache and cookies, then try again.
• If your account was deactivated due to failed payments, update your payment method first.

Pages Load Slowly

• Check your internet connection and try a different network.
• Disable browser extensions that may interfere (ad blockers, VPNs).
• Visit our status page to check for ongoing incidents.

Data Export Fails

• Exports larger than 1 GB are split into multiple ZIP files. Check your downloads folder.
• Ensure you have sufficient disk space on your device.
• Try using a different browser; some browsers block large downloads by default.

Email Notifications Not Arriving

• Check your spam/junk folder.
• Add notifications@example.com to your contacts or safe-sender list.
• Verify your notification preferences under Settings → Notifications.

Still Need Help?

Contact our support team at support@example.com or use the in-app chat widget.